AODA Document Remediation for a Major Canadian Municipality — 40,000+ Pages

A major Canadian municipality’s water division manages one of the largest municipal water systems in North America. Decades of operational activity had produced an extensive document library covering everything from engineering specifications to public-facing reports. The division needed to bring that entire library into AODA conformance — without disrupting the operational work that depends on those documents daily.

The volume alone was significant, but the complexity made it more so. The library included simple text PDFs alongside engineering drawings, data-heavy tables, scanned paper documents, and mixed-format reports. Each document type requires a different remediation approach. There was no single solution that could be applied uniformly, and no tolerance for errors in documents that inform water system operations.

We began with a representative sample drawn from across the document library to establish a baseline conformance picture and test our remediation approach before scaling. From that, we developed a prioritisation framework based on three factors: public exposure, regulatory importance, and remediation complexity.

The project was phased to maintain operational continuity — documents in active use were scheduled carefully, and the remediation program ran alongside normal operations rather than requiring a pause. Quality assurance checks were performed on every remediated document before delivery.